Description

Responsible for leading process and project support to the business in the development of on-going process and policy assessment, evaluation, compliance and improvement to support business initiatives and strategies.

Essential Duties & Responsibilities

• Leads the development and compliance of policies and procedures for the business to ensure consistent implementation and improve efficiency, cost-effectiveness and/or internal and external customer service. Understands the business needs and consults and partners with business leaders in planning projects and programs.
• Provides complex analysis and decision support to business to deliver on key business priorities. Interacts and collaborates with multiple disciplines to gather information, perform analysis, and makes recommendations to management to drive continuous improvement.
• Responsible for defining process performance measures, determines data availability, advises operational reporting group of required measures, and develops methods and tools to track process performance.
• Develops and leads process-related training programs including creating workflow, job aids, training materials and presentations related to internal and external learning opportunities. Evaluates alternatives and external training.
• Responsible for building and maintaining centralized processing documentation. Evaluates and approves content for reference library. Maintains inventory of business process methodologies and approach. Documents business processes by applying and promoting process modeling best practices.
• Acts as business project manager for large process improvement projects including assisting IT with setting requirements, participating in user acceptance testing and documenting processes.
• Works with business partners across organization to improve how operational metrics are gathered, stored and analyzed. Prepares operations, finance and statistical reports using relevant internal and external data.

Reporting Relationship
Typically Manager or above

Requirements

Skills, Knowledge and Abilities

• Knowledge of the insurance industry as well as understanding of the company's products, services, goals and objectives.
• Excellent analytical, organizational and planning skills.
• Proven business process modeling and analysis skills.
• Proficiency to facilitate meetings of high complexity.
• In-depth knowledge of project management principles.
• Expert knowledge of change management principles and methods.
• Strong communication, interpersonal and presentation skills both verbal and written.
• Ability to work on multiple projects concurrently with little or no direction to drive project and program initiatives.

Education and Experience

• Bachelor's degree in a related discipline or equivalent.
• Typically a minimum of seven years of related work experience.
• P&C Insurance experience required